Support & Success

Our customers receive unlimited support. Our philosophy is to make you successful that’s why we are living following principles:

1. No limits

Unlimited support by experienced customer support specialists. Our support has seen thousands of requests from diverse companies and are able to share that knowledge.

2. Contacts

Reach out for our support via chat, mail or phone. Our average response time is below < 3 Minutes. If needed the team jumps in 1o1 calls with the users to help solving problems or consult with best practices.

3. Feedbacks

We listen – means that we are always interested in your feedback to further improve and enhance our USPs. That’s why we also challenge requests to change sth.

4. Support for supplier

If a supplier faces a challenge – we feel responsible. Supplier can reach out and we help him. Also available in different time zones, languages such as Mandarin.

5. Onboarding

We follow the customer success principle which means that dedicated success managers lead you threw an onboarding process and proactively follow up and monitor to make your usage successful.