Our customers receive unlimited support. Our philosophy is to make you successful — that’s why we live by the following five principles.
Our team has seen thousands of requests from diverse companies across categories, geographies and use cases — and we bring that shared knowledge into every conversation.
Reach out via any channel. Average response time is below three minutes. When needed, the team jumps into 1:1 calls to help solve problems or share best practices.
We’re always interested in your feedback to further improve and enhance the platform. That’s also why we challenge change requests — the best product decisions are made in dialogue.
Suppliers can reach out to us directly. We help them across time zones in English, German and Mandarin — so nothing blocks your sourcing cycle.
Following the customer-success principle, a dedicated success manager leads you through onboarding, then proactively follows up and monitors usage to make sure the platform delivers.
Book a call and see how our success team operates — before you’re a customer.
Fastest path — a specialist replies within minutes, right from your workspace.
Send context, attach files, keep an audit trail. Good for anything longer than a message.
For anything hairy — we jump on a call, share screens, walk through the fix together.
A dedicated success manager walks you through every stage — and stays with you long after go-live.
Map your current sourcing flow, categories in scope and success metrics for the first 90 days.
Data import, supplier list, category setup — done together, not thrown over the wall.
We shadow your first RFX end-to-end and coach on best-practice negotiation and specs.
Quarterly business reviews with savings tracking, adoption metrics and roadmap alignment.
Schedule a conversation to discover how PINPOOLS can enhance performance across your operations.
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